Terms and Conditions For
-App Customers

It is important to read these terms and conditions. GreenSynch facilitates a service between a customer and a driver, to transport your items by way of its Loadit-App mobile application (“the Loadit-App”). By using the Loadit-App you confirm that you have read and accepted these Terms and Conditions. If you do not agree to these Terms and Conditions or any amendment or addition thereto do not continue using the Loadit-App or GreenSynch’s service. Using this service constitutes an agreement between you and GreenSynch (Proprietary) Limited (registration number: 2012/061957/07) (“GreenSynch”). By using the Loadit-App, or downloading, installing or using any associated software to enable the service, you hereby expressly acknowledge and agree to be bound by these Terms and Conditions, and any future amendments and additions to these Terms and Conditions.

GreenSynch facilitates the transportation service between drivers and customers, but does not intend to provide the actual transportation services or act in any way as a transport provider to you, and takes no responsibility for any transportation provided to you.

  1. License to use the Loadit-App and GreenSynch’s Intellectual property

    GreenSynch grants you a non-exclusive non transferable license to access and use the Loadit-App solely for the purpose of using the Services provided by the Loadit-App and GreenSynch. You may not use any intellectual property from any portion of Loadit-App nor modify or reproduce any part thereof. The services available on the Loadit-App shall remain the property of GreenSynch.
  2. Services

    The Loadit-App allows you to obtain transportation services from a driver. If a driver accepts your request, you will be notified with the details of the service to be provided.
  3. Warranties

    You acknowledge and agree that:

    GreenSynch only acts as a facilitator between you and a driver. GreenSynch does not provide transportation services, and shall not be held liable for the actions or inactions of a driver provided through the Loadit-App. The contract for the provision of transportation services is between you and the driver. GreenSynch is not a party to any agreement entered into between you and a driver. All disputes arising from the transportation services shall be between you and the driver.

    Should another person use your login details for use of the Loadit-App, it shall be assumed that the person is you.

    GreenSynch does not warrant that the Loadit-App will function with any particular hardware, software or device. In addition, the Loadit-App may be subject to malfunctions and delays due to Internet connections and electronic communications.

    GreenSynch will not be responsible for any direct, indirect or consequential loss whatsoever and howsoever caused, arising out of or in connection with the use of the Loadit-App or any information available on the Loadit-App.

    You will not use the Loadit-App or the transportation services for any unlawful purpose, and you shall comply with all the laws of the Republic of South Africa when using the Loadit-App and acquiring the transportation services.

    It shall be your sole responsibility to ensure that your goods requiring transportation are covered by appropriate insurance. GreenSynch and the driver shall not be held responsible for any loss or damage occasioned to your goods.

    You will refrain from doing anything which would bring disrepute or damage to GreenSynch’s reputation.

    You will defend and indemnify GreenSynch against any and all claims or legal proceedings brought against GreenSynch and its affiliates, directors, other users, employees, and agents arising out of or in connection with any unlawful use or misuse of the Loadit-App.

    GreenSynch is not an agent, employee, employer or associate of the driver.

    You will provide accurate information, including banking details, as required for the Loadit-App service, failing which GreenSynch has the right to terminate this Agreement and your use of the Loadit-App at any time with or without notice.

    You agree that your use of the Loadit-App will be subject to GreenSynch’s Privacy Policy below, as amended from time to time.

  4. Personal data and Privacy Policy

    All parties shall take steps to ensure that the use, storage and transfer of personal data is only as required for the purpose of these Terms and conditions, and all parties shall endeavour to comply with the Protection of Personal Information Act No 4 of 2013 (POPI) and to protect such Personal Information against unauthorised or unlawful disclosure, access, use, accidental loss, destruction or damage.

    GreenSynch shall not be responsible for any loss, destruction, alteration or disclosure of your Data caused by any third party.

    You warrant that you are entitled to transfer the relevant personal data to the Loadit-App, so that GreenSynch can process, use and/or transfer the data in order to facilitate the transportation services.

  5. Charges and Payment

    It is free to download and have access to the Loadit-App.

    The estimated charges for the transportation services are available on the App. The charges may be amended at GreenSynch’s sole discretion from time to time and without prior notice.

    Once you have provided details for the transportation required, an estimated charge will be generated by the Loadit-App. Once you accept the service, you will receive details of your driver. The charge to you shall include GreenSynch’s commission.

    The driver reserves the right to revise the charges for the transportation services in his sole discretion once he arrives at the pick-up point. GreenSynch will use reasonable efforts to inform you of charges that may apply. You will have the right to reject the updated charges, and you may be charged a cancellation fee of no more than 15% of the estimated charge.

    The final amount charged to you is intended to fully compensate the driver, including gratuities, for the transportation services provided.

    Charges paid by you are final and non-refundable, unless otherwise determined by GreenSynch.

    In the event that you elect cash as your preferred method of payment, you agree to make payment in full directly to the driver facilitated by the Loadit-App. All transportation charges are to be paid in full before any transportation services are undertaken, or as agreed between the driver and you.

    In the event that you elect electronic payment as your preferred method of payment through the Loadit-App, you agree for GreenSynch to debit your account immediately and for the final charges through the app. All transportation charges are to be paid in full before any transportation services are undertaken.

    Your goods to be transported will be considered to be in the driver’s custody and control from the time of receipt of the goods until the time the goods are delivered. Any claims in this regard will be directly between you and the driver.

  6. Disclaimer

    The Loadit-App is provided to you on an “as is” basis. GreenSynch does not guarantee that the Loadit-App is free from errors, defects, malware and viruses or that the Loadit-App is at all times correct, up to date and accurate.

    The drivers registered with the Loadit-App may be tracked through the Loadit-App. The location tracking feature may not be error-free nor may it be accurate. Your use will be solely at your own risk and is solely for your convenience.

  7. Governing law and jurisdiction

    These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. By registering on the Loadit-App or using any services offered on the Loadit-App, you are deemed to have accepted and agreed to these terms and conditions.

  8. Miscellaneous

    GreenSynch may, at its sole discretion and at any time elect to modify these terms and conditions or suspend or discontinue any of the services offered on the Loadit-App, or suspend or discontinue the Loadit-App.

    You may not assign or transfer any of your rights or obligations under these terms and conditions to any person without our prior written approval. GreenSynch may assign and transfer any of its rights and obligations to any person.

    If any provision of the Terms and Conditions is held to be unenforceable, such provision shall be null and void and the remaining provisions shall remain in full force and effect.

    The failure by GreenSynch to enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right.

Let’s get moving!

We understand that every move is unique which is why Loadit gives you the ability to personalise our services according to your needs.